plexus.processors.FilterCustomerOnlyProcessor module

class plexus.processors.FilterCustomerOnlyProcessor.FilterCustomerOnlyProcessor(**parameters)

Bases: Processor

Processor that filters transcript text to include only customer utterances.

This processor extracts only the portions of a transcript where the customer is speaking, removing all agent/representative utterances. It handles various speaker label formats (Customer:, Contact:, etc.).

Note: This processor does NOT remove the speaker identifiers themselves. To remove speaker labels like “Customer:”, chain this with RemoveSpeakerIdentifiersTranscriptFilter.

Example usage in YAML:

item:

processors:

• class: FilterCustomerOnlyProcessor

• class: RemoveSpeakerIdentifiersTranscriptFilter

Initialize the processor with configuration parameters.

Args:

**parameters: Processor-specific configuration parameters

process(score_input: Score.Input) → Score.Input

Process the Score.Input by filtering text to customer utterances only.

Args:

score_input: Score.Input with text containing transcripts

Returns:

Score.Input with text filtered to customer speech only